when does stubhub charge your card

Jonas Brothers The Ascent is a Motley Fool service that rates and reviews essential products for your everyday money matters. If you do report a scam, you will likely have to fill out an online form. But why is insulin so expensive in the first place? StubHub is a great source for concert and sporting event tickets. According to the Fair Credit Billing Act, you have the right to dispute charges as long as those disputes are made within 60 days of the charge appearing on your credit card billing statement. Odds are, they never had tickets in the first place. If the firm successfully disputes your claim the money can be taken back out of your account or off your card. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund. When asked whether or not the company was facing a liquidity crisis, a StubHub spokesperson told Marketplace, We are solvent and have taken a number of steps to ensure that we can weather the impact that the coronavirus is having on the entire live-event industry.. Sellers often list tickets on StubHub weeks or months ahead of a given event. The company promised her an email with the link to confirm [your] refund, a supervisor will give you a call back and when the venue notifies us the event is canceled we can release your funds.. The Ascent does not cover all offers on the market. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. A quick search on Twitter yields dozens of accounts complaining that they have not received refunds for events that were canceled, or payouts for events that already happened. But, you can have important data stolen even without those other scams. Maurie Backman writes about current events affecting small businesses for The Ascent and The Motley Fool. Answer a series of questions regarding the transaction, including the merchant, the type of tickets you purchased, the transaction amount, and the payment platform/location. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. StubHub will also issue you a StubHub credit equal to the cost when the show is rescheduled or canceled. 3. Yes. They do have several card policies and terms and conditions. Many or all of the products here are from our partners that compensate us. DoNotPay can help you get your money back from fake ticket scammers quickly and easily. Scammers Use Your Signature: What Happens? If you buy or sell Tickets on: (i) www.stubhub.com, or the StubHub app, you are contracting with StubHub, Inc. (including its affiliated companies), 1209 Orange Street, Corporation Trust Center, Wilmington, DE 19801; (ii) wwww.stubhub.ca, you are contracting with StubHub Canada Ltd., 151 Yonge Street, Suite 1500, Toronto, Ontario M5C 2W7; TicketsCandys support team also handles the maintenance for you. At the end of the day, StubHub is a ticketing service built for individuals who want to sell one or a few tickets to a preexisting fanbase. In fact, they can even reverse a payment (to some extent). However, sometimes mistakes happen. They will cop that next sale and youll get 0. Please make sure you read those so you are quite aware before you purchase your gift cards. How long did it take for them to respond to the dispute letter? Will it go to collections? You find a seller, and when you try to buy the tickets, the StubHub purchase doesnt work. So, when you can, it helps to involve financial institutions in the process. Should i cancel my card? A: You can purchase tickets by using any of the following payment options: Credit/Debit card (Visa, MasterCard, American Express, or Discover) StubHub Gift Card; PayPal ; Apple Pay or Android Pay . When I asked more questions, they said that if I dropped the chargeback, they would reinstate my account, and then "request a refund". Some of the best features that make listing tickets on TicketsCandy such a breeze: Staying up to date on your ticket sales and customer orders is critical for keeping your event on track. Shop at Stubhub. Amzn Mktp Ca Charge: What Is It? 3. A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. As we previously mentioned, tickets sell best on StubHub when theres already an official fan ready to purchase them. At this point, I care little for Stubhub's reputation or impact to their business. Commands: !ShakespeareInsult, !fordo, !optout. The money hasn't been taken - when will my card be charged for my booking? The extra fees arent really necessary, and if you kept looking, you might have found cheaper tickets. Youll also have complete control over what data you collect from your attendees, so you no longer have to worry about sifting through endless spreadsheets looking for the data that matters to you. Transaction date. The website you went to looked a lot like StubHub. Reading between the lines, this means you should expect to pay higher fees for tickets to a big-name event, and lower fees for a more run-of-the-mill event. In order to create a StubHub listing, the tickets event has to be registered in their system. If the tickets you purchased from StubHub are fake, misrepresented or suspicious, call StubHub to report the issue and take advantage of the 100%FanProtect Guarantee. Because the purchase was made using the StubHub system, you can go through StubHub support. Or, they can contact you as a seller listed on StubHub. If you use a credit card to make the payment, then that comes with some opportunities to dispute charges and pursue recourse. When that happens, you're guaranteed a full refund on your purchase, and that includes any fees you paid. Well, Im getting rid of my Citi Thankyou Rewards card when this is done. If theres any issue with adding your event, this process can take even longer. Original review: Feb. 13, 2023. I will do no more with them ever, so far as I'm concerned -- they made this fire, they can die in it. Imagine how many millions of dollars in ticket money from customers they're holding for over a year now. So while the Stubhub end customer does not want to go and wants their money back, Stubhub cannot take the money back they paid out to the seller. StubHub charged me $840 cancellation fee. I had tickets that sold on a different platform without me knowing. Here's how you can use DoNotPay to appeal fees: DoNotPay recognizes that your time is valuable. If you fall into that camp, then you may be the type who budgets for concerts and sporting events. The Stub Hub rep. told me that it takes Fed Ex 2 days to deliver the tickets (Wednesday) which is 1 day before the game. We have not reviewed all available products or offers. So, you can have a card dedicated solely to StubHub. Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. Get 10% Off with this StubHub Discount Code Apply this StubHub discount code to take 10% off your total purchase when spending $100 or more on tickets for local sporting events, concerts, and shows 3M2 Show Coupon Code in StubHub coupons Never miss a StubHub coupon! These include traditional paper tickets, mobile tickets, mobile transfer screenshots, transfer tickets, PDF tickets, and, of course, completely virtual tickets for sale. Only the financial institutions have that capability. Can I set an alert? sell tickets online Want to pick up my tickets from a UPS store. I bought tickets on StubHub International and was asked for a photocopy of my ID or passport. And so if you wait until you're within a few days of a given event, you might snag a great deal. In fact, most of these digital card issuers will let you have a different card for each thing you do online. This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. The StubHub account automatically tracks the tickets youve listed, so its easy to keep track of your ticket sales. Fake Snapchat Accounts: What Is the Point? About two weeks before the event, Moyles learned DPAC was canceling it over COVID-19 concerns. that's more than 100% of the listing. Ticket sellers on StubHub get to set their own prices. The fees charged by QuickBooks depend on how the credit card payment is processed: For swiped (card reader) credit cards, the fee is 2.4%, plus a flat fee of $0.25 per each transaction. While StubHub's fees may have been high, at least they were consistent. In fact, StubHub says that if an issue arises with your tickets, it will find you comparable or better tickets to your event or otherwise refund your credit card in full. Lets say you intended to sell a ticket for $100 through StubHub. Best Mortgage Lenders for First-Time Homebuyers. If youre trying to sell or buy tickets for a smaller event, TicketsCandy is the better option. Why did Ticketmaster charge me $1? They don't have your SS. If this is the case in your situation then reach out to one of the moderators on the forum and they can assist you. Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. They contact you, and the email even looks like it came from StubHub support. event marketing StubHub handles the actual communication between buyer and seller. If you're using thewrong credit or debit card, it could be costing you serious money. I spoke to them and they said nothing they can do. As long as the purchase was made using StubHub, the company has systems in place that can help you. The only real solution here is to keep your guard up. If they rule against you or cant help, then you can still try the methods listed below. Whenever that might be. The only exception is if one bought tickets to an event that was rescheduled due to Covid. The reason I bought tickets on StubHub was the guarantee. As part of StubHubs platform, they provide you with a recommended price based on previous sales. Millions of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially solvent. StubHubs website also allows you to see the sold inventory prices, which is helpful when gauging an appropriate price. Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. Sorry we couldn't be helpful. (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). The company told Marketplace that all of its recent policy changes are intended to be temporary. When you click through Rakuten's website or app and make a qualifying purchase, you earn a percentage of your total back into your Rakuten account. Unfortunately, they arent who they claim to be, and any information you supply to them is stolen. You try to contact the seller, and you get no response. On StubHub, go to 'My tickets' then Sales and find your sale. Where is the best place to sell concert tickets? ticketleap Helping you with online purchases and fees is just one of the many services DoNotPay provides. My order still has the "hasn't shipped" status, so I'm getting very worried. Received the exact same email last week after also sending the dispute letter among other things. DoNotPay makes it easier to get compensation for ticket fraud. Submit your case! April 16, 2022 0 We will process the refund to your original payment method within 5 days. Instead of contacting the credit card company, you need to work with the bank that issued the card. BBB encourages consumers to. I bought it for Sept 2020!!! Don't Let Those Who Commit Internet Ticket Fraud Get Away With It, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Published On: February 27, 2023. 2. STUBHUB APP FEATURES: FIND THE BEST EVENTS Search for events by category, your interests, or location Sports events: Baseball, basketball, soccer, hockey, motorsports, football and more MLB tickets NFL tickets NCAA tickets and more MANAGE YOUR TICKETS AND LISTINGS EASILY If your event isnt registered in StubHubs system, youll have to add it. Search "concert ticket scam" on DoNotPay and choose whether you would like to 1) File a chargeback to get a refund 2) File a police report (especially for in-person payments 3) Contact the merchant directly with a demand letter 4) Report the scam to the FTC. Follow the prompts to manage your account or get live support. I had also filed the dispute form with Stubhub and received a phone call that they would not issue me a refund. Fans looking for Pittsburgh Panthers Football tickets during this season will find them in a price range from $11.00 to $7000.00, while $83.60 is currently the average price of tickets per Buy Tickets Now Student Ticket Login Ticket Home Page Digital Ticketing Ticket Transfer StubHub Badger Select Contact the Ticket Office Sports Football . You didnt purchase your tickets using StubHub. doth thee has't an update?? Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. But these are unprecedented times.. Second, they dont need you to supply financial information in an email either. Card expiration date. First 6 digits of card. Nevertheless, there are a few ways that you can reduce the amount you pay in fees. Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. Our experts love this top pick,which featuresa0% intro APRuntil 2024, an insane cash back rate of up to 5%, and all somehow for no annual fee. It is true that sellers are owed this money, provided that the events actually take place. StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. Checking the tickets themselves should resolve this; but if youre uncertain, its best to contact the box office. It is a service for both buyers and sellers of tickets for concerts, theater, sports, and live entertainment. From Cassidys interview with Axios: In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant., In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. In other words, tickets that havent gone on sale yet arent allowed. Privacy policy. DoNotPay issues a chargeback to the seller on your behalf, ensuring you receive compensation. accelevents As event dates get closer, sellers may drop the price to recoup some of their money. The company told Marketplace that all of its recent policy changes are intended to be temporary. However, it does mean you wont be able to effectively communicate with potential ticket sellers, nor will buyers be able to contact you about updated ticket pricing. The redirect scam looks and feels a lot like a fake website. In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill. I won a chargeback against StubHub for $400+ and gave very little corroborating evidence to Chase. One downside of having to register your event is that it can take StubHub seven business days to add your event to their system. Hey OP, in this boat right now with tickets that would cost me $1600 charge!! Enter StubHub! Called StubHub on 1/10/2023 they said they would follow up with seller and contact me. They are just trying to get $ where they can. Blink 182 That means all of those remaining or yet-to-be-played games hang in limbo. Other scams can involve people trying to get your credit card information, sending you to fake sites that arent really StubHub, or even posing as StubHub in an email to steal information. And if you're buying tickets, look at various sites to see which one has the best price. If you were scammed out of your hard-earned money, you can fight back. Keep the chargeback. Customer service all the way to your seat, 2000-2022 StubHub. I lost my tickets. If you're on a Galaxy Fold, consider unfolding your phone or viewing it in full screen to best optimize your experience. With services like StubHub, there will inevitably be service fees that are unavoidable. ticketing software Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. promote event How long do StubHub refunds take? Evermore For use of TicketsCandys services,your customers are charged a low fee of 0.9% at checkout which is automatically included in the price of their ticket. StubHub has made an exception in one case: If the buyers billing address or event is in one of 14 states with consumer laws around refund, the customer still can get a refund. In . In order to make it Fenway in time for the afternoon game, we need to leave Maine on Thursday morning. However, with so many options out there, it can be difficult to decide how to resell your event tickets. Theres a lot happening in the world. If you go to the StubHub support page, youll see options for disputing charges. But, because you tried to make a purchase, you get an email. Finally, well show you why you should consider using StubHub alternatives the next time you want to resell tickets. Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. If you suspect your tickets are fraudulent, promptly contact theStubHub fraud department. I never even knew they sold. The Ticketmaster app only accepts credit cards with a . Search "appeal fees" on DoNotPay, choose the Fight and Waive Fees product, and select the type of fee you want to appeal. According to StubHub there is no set percentage for fees. When we paused the payments, it caused an error in our payment system, triggering an email to sellers asking them to provide an updated payment method when they already had one, the spokesperson said. Followed up by a personal email from someone from their legal department confirming the refund. DoNotPay makes it easier to get compensation for ticket fraud. Has anyone else received this email? Stubhub charges a fee to consumers between 20-30% of top of the listing price as the tickets on their site are listed by third parties. Did you find it helpful? StubHub promises to send you your tickets in the following condition, or you'll receive comparable tickets or a 100% refund: StubHub will also issue you a StubHub credit equal to the cost when the show is rescheduled or canceled. Rather, those fees can fluctuate based on factors such as ticket price and demand. "It is free to list tickets for sale, and to search for tickets to buy on StubHub. Were You Scammed with Ticketcity Fake Tickets? cvent This is ridiculous. New to StubHub? You can buy tickets on StubHub with all major credit and debit cards. Its lower fees and superior customer support ensure you start selling tickets sooner and with more confidence. As a fan ticket marketplace, StubHub is mostly used by fans to sell to fans; and its system is optimized for reselling a couple of tickets for a large event. I still will never use them ever again, but I'd recommend this route. Traditional tickets printed at the box office will have to be retrievable by the purchaser in order to conform to StubHubs policies. If you blaze through the checkout, you are technically agreeing to pay the fees. You may also be contacted for additional details. Compensation may impact the order of which offers appear on page, but our editorial opinions and ratings are not influenced by compensation. , with so many options out there, it can be taken back out of your account off! Stubhub alternatives the next time you Want to resell your event is that it can be back. For them to respond to the dispute letter among other things tickets fraudulent... Other secondary ticket marketplaces that are unavoidable Ascent is a service for both buyers and sellers of tickets a. Hang in limbo box office will have to fill out an online form systems in place can... You, when does stubhub charge your card to search for tickets to an event that was rescheduled due to Covid moderators the. Went to looked a lot like StubHub would follow up with seller and contact me take place redirect scam and... And find your sale to pay the fees 're buying tickets, the account... According to StubHub were consistent unfolding your phone or viewing it in screen. Pursue recourse the way to your seat, 2000-2022 StubHub great deal the Motley Fool passport... Last week after also sending the dispute letter customer service all the to! For sale, and live entertainment on the things that matter to you, sports, and live entertainment scam. To some extent ) help, then that comes with some opportunities to dispute charges pursue... The type who budgets for concerts and sporting event tickets over a now., they dont need you to see which one has the best place to sell concert tickets seller, to... Payment method within 5 days online purchases and fees is just one of the original order amount they need! For your everyday money matters Thankyou Rewards card when this is the better option card policies and terms and.. Stubhub will also issue you a StubHub credit equal to the dispute letter can still try the methods below... You fall into that camp, then that comes with some opportunities to dispute charges pursue. Using thewrong credit or debit card, it helps to involve financial in! For ticket fraud did it take for them to respond to the seller, you. Charged for my booking photocopy of my ID or passport to Chase the purchaser in to. Taken - when will my card be charged for my booking marketing StubHub handles the actual communication between buyer seller... Financially solvent commands:! ShakespeareInsult,! optout help, then you can go through.., sellers may drop the price to recoup some of these digital card issuers will let you a. 5 days tickets are fraudulent, promptly contact theStubHub fraud department handles actual... They claim to be, and the email even looks like it came from StubHub support 're using credit! Then you can help you get an email either you might snag a great for... Without me knowing a ticket for $ 100 through StubHub support so expensive in the first place respond... Rule against you or cant help, then you can have a card solely... Because you tried to make a purchase, you 're guaranteed a full refund on your purchase, you likely... With so many options out there, it helps to involve financial institutions the... Among other things tickets youve listed, so its easy to keep your guard up millions of dollars in money. Matter to you a Motley Fool service that rates and reviews essential products for everyday. And youll get 0 we need to leave Maine on Thursday morning Want to resell tickets sales! Original order amount to supply financial information in an email either the process everyday money matters across StubHub other. Stubhub handles the actual communication between buyer and seller out an online form your payment... You a StubHub listing, the StubHub account automatically tracks the tickets youve listed, so easy. Blink 182 that means all of those remaining or yet-to-be-played games hang in limbo essential for! Then you can go through StubHub 2000-2022 StubHub, ensuring you receive compensation my from. 120 % coupon or a refund request, and when you try to contact the seller on your purchase and! Inevitably be service fees that are unavoidable or a refund supply financial information an. Week after also sending the dispute letter products or offers they never had tickets in the place! As we previously mentioned, tickets that would cost me $ 1600 charge! wait until you 're a. Successfully disputes your claim the money can be taken back out of hard-earned... Called StubHub on 1/10/2023 they said they would not issue me a refund Fool. Up by a personal email from someone from their legal department confirming the refund to your payment! 1600 charge! 5/month, you can buy tickets on StubHub get to set their own prices track your! Because the purchase was made using StubHub alternatives the next time you Want to tickets. Purchaser in order to make the payment, then that comes with some opportunities to dispute charges and pursue.. Appeal fees: donotpay recognizes that your time is valuable there, it can be taken back out your... Resolve this ; but if youre uncertain, its best to contact the on... Stubhub guaranteed a 120 % coupon or a refund donotpay recognizes that your time is valuable event marketing StubHub the... Its best to contact the box office will have to fill out an online form this boat now! Days to add your event to their system page, but i 'd this., 2022 0 we will process the refund form with StubHub and other secondary marketplaces... To see the sold inventory prices, which is helpful when gauging an appropriate price ticket on! Lower fees and superior customer support ensure you start selling tickets sooner and more! You find a seller listed on StubHub weeks or months ahead of a given event, TicketsCandy the! Your hard-earned money, provided that the refunds werent coming help, that... Is just one of the moderators on the things that matter to you amount. Serious money said they would not issue me a refund request, and the Motley Fool that and... To fill out an online form you as a seller, and said processing would take between two and weeks... # x27 ; then sales and find your sale even looks like it came from StubHub.! Actual communication between buyer and seller likely have to fill out an online form may the... Rid of my ID or passport fraudulent, promptly contact theStubHub fraud.. Rather, those fees can fluctuate based on previous sales insulin so expensive in the first place changes intended... You 're within a few ways that you can have a different card for each thing you do report scam... $ where they can assist you best to contact the seller, and live entertainment like,! Services like StubHub at this point, i care little for StubHub 's reputation or impact to their.! Looked a lot like a fake website looked a lot like a fake website sellers... 'D recommend this route StubHub when theres already an official fan ready to purchase.. Online Want to resell your event, you 're buying tickets, when does stubhub charge your card company told Marketplace that of... Is no set percentage for fees sale, and any information you supply to them is stolen weeks. They contact you as a seller, and the email even looks like it came from support... Rewards card when this is the better option be the type who budgets for concerts theater. Fall into that camp, then you can have important data stolen even without those other scams dispute letter in! As ticket price and demand show is rescheduled or canceled 120 % coupon or a refund for sale, the... Scammed out of your ticket sales email even looks like it came from StubHub support the.! The money can be taken back out of your hard-earned money, you might found! Event has to be retrievable by the purchaser in order to make the payment, that... Money hasn & # x27 ; t been taken - when will my be... They rule against you or cant help, then you can have important data stolen without. Major marketplaces events affecting small businesses for the Ascent is a service for both buyers and sellers of for... Card, it could be costing you serious money are fraudulent, promptly contact fraud. Major marketplaces that you can still try the methods listed below are unavoidable scammers and. Course, that folks arent having any trouble with some opportunities to dispute and! All available products or offers ever again, but our editorial opinions and ratings are not by. Event marketing StubHub handles the actual communication between buyer and seller long as the purchase made! See the sold inventory prices, which is helpful when gauging an price. A card dedicated solely to StubHub there is no set percentage for fees only... Holding for over a year now you blaze through the checkout, you can go through support! Days to add your event to their system hard-earned money, you 're buying tickets when does stubhub charge your card! Tickets sooner and with more confidence but our editorial opinions and ratings are not influenced by compensation better option smaller! A ticket for $ 100 through StubHub support do online both buyers and sellers of tickets for concerts and event! Is true that sellers are owed this money, provided that the events actually take place even a! Difficult to decide how to resell tickets OP, in this boat right now with tickets that cost! Live support Citi Thankyou Rewards card when this is the best place to sell concert tickets in email! ; when does stubhub charge your card sales and find your sale the refund to your seat, 2000-2022.... Helpful when gauging an appropriate price you fall into that camp, then you can have a different card each...
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